FAQ

Shopping:

  • How long it takes to receive my order?

    Super Savings service :

    Region Except Europe and Middle East :Order processing: 3-7 days. Order delivery: 7-14 days. The items you ordered will reach you within 20 days.

    Europe & Middle East: Order processing: 3-7 days. Order delivery: 10-20 days. The items you ordered will reach you within 30 days.

    Express Shipping service:

    Order processing: 3-7 days. Order delivery: 5-6 days. The items you ordered will reach you within 13 days.

    Chinese holiday reminder: During week-long Chinese holidays, Chinese National Day (October 1, 2017) and Chinese New Year (January 28, 2017), services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 3-7 days.

    Processing Time:After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3-7days; however, it can also be affected by the item's stock status.

  • How much for shipping fee ?

    Shipping charge is decided by destination and products you ordered. Please add items into your shopcart , proceed to pay, you will see how much is the shipping fee before payment.

  • How to track my order?

    Find out the order in My Account

    Order status:
    Pending: Do not pay it successfully, You can cancel it directly or click “PAY NOW” button to finish payment with Paypal.

    Payment Confirmed: You have placed the order successfully, then it will takes 3-7 days on processing. After that we will send your package out and we will email you the shipping status.

    Processing: Order has not been shipped out, still in processing. 

    Shipped: Order has been shipped out, and you will receive our system email about the tracking number and tracking URL.

    Completed: Order received.

    If order has been shipped out, click the tracking number to get tracking information.
    Tracking Number: You can get the tracking number in your order details. Also an email with tracking will be sent to you, once the package is shipped out. 
    If your order is split into several orders,please check the tracking number by split orders one by one in user account.You can also email or call us to track your orders

  • Do I need to pay the custom tax?

    In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.

    1. We have no control over these charges and cannot predict the amount. For further information please send an email to us;

    2. Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;

    3. When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.

  • Can I use a PO Box or APO/FPO military address?

    For now our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses.

    So you will need to provide a street address. If a PO Box or APO/FPO military address is given, it will delay shipment of your items or your order will be canceled.

  • Which country do you ship to?

    Calladream support international shipping. And we can ship to most countries & regions in the world.

Account:

  • Do I need to register before placing an order?

    You don’t have to register before placing an order.

    To Make an Order:

    You only need to add products to shop cart, then choose payment method:

    A.You can pay the order directly by PayPal without registering
    B.Click button “View Cart”, then “Check Out” to sign up and finish the payment

    (For Family items, you need to choose the size and color separately and add it into your chart, the price is only for one item.

  • How to Log in & Register?

    Browse and add products to shopcart without registering. When you are ready to make an order, we will lead you to log in, register, or pay directly by PayPal. You can register by email, or one-click-login by Facebook.

  • What if I forgot my account password?

    Click the "Forgot your password?" button on the sign in page, fill in your register email then we will lead you to reset your password.

  • How do I reset the password?

    Please type your email address on the left and you’ll receive an email with instructions on how to change your password.

    1.Type your email address
    2.Check your email
    3.Click on the link to reset password
    4.Log in with your new password

Order Making:

  • How to order on Calladream.com?

    Add items to shop cart, then choose payment method:

    A.You can pay the order directly by Check Out With PayPal without registering 
    B.Click button “View Cart”, then “Check Out” to sign up and finish the payment

    For Family items, you need to choose the size and color separately for kids & adults, then add it into your shop cart, the price is only for one piece.

  • Can I modify or cancel my order?

    A. How to cancel order before payment?

    We will process order only after the payment. So if your order is unpaid, customer can just leave it there. Notice: Make payment within 24 hours. After that customer need to submit a new order, as price of promotion items might change.

    B. Can I withdraw an order after payment?

    * Cancel paid order within 24 hours:
    Customer can cancel the order in user account directly or email us to cancel it. We offer full refund if the order is canceled within 24 hours after the payment.
    * Cancel paid order after 24 hours:
    Please contact us directly. If order is not shipped, we offer partial refund after charging a 15% cancellation fee. We do NOT accept order cancellation request if the order has been shipped.(The cancellation fee do not including the shipping fee.)

    * Cancel paid order after 24 hours:
    Please contact us directly. If order is not shipped, we offer partial refund after charging a 15% cancellation fee. We do NOT accept order cancellation request if the order has been shipped.(The cancellation fee do not including the shipping fee.)

    C. If I place repeat order, can I cancel one?

    Please Email or Call our customer service team, so that we can cancel one and resolve your problems as soon as possible.

    D. Change item after payment

    Please contact our customer service team, we can change the items within 24 hours after the payment for free.

    E. Change Address after payment

    Please contact our customer service team, we can change the shipping address before it is shipped. After that, we are unable modify it anymore.

  • What is processing time?

    After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3-5 days; if you purchase any pre-sale item, it takes 6-10 days. However, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 6-10 days to process.

  • Why split an order into several orders?

    Here are some reasons :

    A. The order has too many products and they all don’t fit into one box.
    B. Some products in the order are backordered
    C. Some products in the order didn’t pass 1st time quality checking, and on it’s 2nd time quality checking.
    D. Some items are out of stock temporarily.

About Products

  • How can I find my favorite items easy and fast?

    A. Product Line

    Customer can find the desired products by product line:

    Matching Outfits, Maternity, New Born(0-12M), Toddler(1-4yrs), Kids(4-12yrs), and Accessories.

    Or sub product line: such as: top, bottom, romper, dress, sets, jacket, family, mommy&me, family outfits, matching accessories , and so on.

    B. Search

    You can also search the product you like by SKU or Title.

    C. Flash Sale

    Flash Sale will save customer a lot, which is up to 90% off.
    Please pay the order before the promotion ends, as the price will be back to it’s original price after that.

  • Where are the products from?

    Our factories are located in mainland China and Southeast Asia, also by working directly with product manufacturers, we make it affordable for every family. No dealers, all wholesale prices!

  • What should I do if the products are out of stock?

    For some hot sale items, it might go out of stock after you made the payment. Our customer service Team will email you for replacement or refund.

Coupon & Discounts

  • How to find out your coupons

    Please check your account by click “my coupon”

    PC version:

    Mobil version: